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Return & Refund Policy

FRESH n GO Returns Policy

All products you purchase at FreshnGo Online, are covered by the FreshnGO Returns Policy must be done within ten (10) working days starting from the day the goods are delivered to you.


If you’ve changed your mind

We will not provide a refund where you have simply changed your mind about products purchased from FreshnGo.


Faulty products

With Proof of Purchase, If the product you buy from FreshnGo is faulty then we will cheerfully refund the purchase price, exchange or repair the product.



Fresh or Free Guarantee


The FreshnGo Returns Policy applies in conjunction with our Fresh or Free Guarantee. Under our Fresh or Free Guarantee, we’ll refund AND replace any fresh food you're not happy with which is sold online. ‘Fresh food’ includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions may apply. See one of our friendly team members if you have any queries.